"Arssi Alliance" LLC Privacy Policy

At "Arssi Alliance" LLC (Arssi Alliance, we or us), we believe in being clear and open about how we collect and use personal information related to you.

This Privacy Policy applies to personal information we collect from you, or that you provide to us, and communications from us, in connection with your use of our websites and social media. Please read this Privacy Policy carefully so that you understand your rights in relation to your personal information, and how we will collect, with whom we may share it, use, and process your personal information.

The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

By visiting and using the Site, you agree that your use of our Site, and any dispute over privacy, is governed by this Privacy Policy. Because the Web is an evolving medium, we may need to change our Privacy Policy at some point in the future, in which case we’ll post the changes to this Privacy Policy on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the Site after we post any such changes, you accept the Privacy Policy as modified.

If you do not agree with this Privacy Policy in general or any part of it, you should not use our website or social media.

We may disclose information about our users, including personally identifiable information; (i) when requested by governmental or quasi-governmental authorities conducting an investigation; (ii) if required to do so by subpoena, court order or legal process; (iii) to verify or enforce compliance with the policies governing the Company Sites and applicable laws; or (iv) to protect against misuse or unauthorized use of the Company Sites. We also may disclose user information whenever we believe disclosure is necessary to limit our legal liability; to protect or defend our rights or property; or protect the safety, rights, or property of our users.

In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we obtain include:

- Contact information and personal identifiers (such as name, personal ID, address. Email address, telephonenumber, and username or social media handle);

- login credentials to create an account on the Services (such as email address and password);

- information contained on your social media public profile, to the extent you decide to create an account on the Services using your social media account;

- information you choose to submit on your personalized public profile "My Account", including web address name, user name, photograph, links to your social media accounts and any other information you choose to submit on the "Page Description" section of your "My Account";

- user generated content related to product reviews, comments, questions and answers;

- payment information such as name, billing address, account number, method of payment and payment card information (including payment card number, expiration date, delivery address and billing address). To the extent any payments are processed by any other third parties such as PayPal or Apple Pay, then the privacy policies of those parties shall govern such information;

- bank account and tax information related to any company programs that may offer customer payouts;

- online or netwrk activity information, such as information regarding interaction with our site, mobile applications, digital properties, and advertisements, information about your browsing and search history on our site or mobile applications, and log file information which includes, but may not limited to, your browser type, webpages you visit, and other electronic network activity;

- details you provide through contests, sweepstakes and surveys;

- social media information, such as social media handles, content and other data shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plugins offered by social media services like Facebook, Google , Instagram, LinkedIn, Pinterest, Twitter and YouTube) or posted on social media pages (such as our social media pages or other pages accessible to us);

- Audio and visual information, such as recordings of your voice when you call our customer service;

- Geolocation information, such as information that can help identify your physical location like your GPS coordinates or the approximate location of your mobile device;

- other personal information contained in content you submit on the Services, such as through our "Contact Us" feature or other customer support tools; and

- country/region and language preference based on mobile device settings and/or IP;

- IP address, device, operating system, and browser information that we detect.

You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.

We will use the information we obtain through the Services as needed to fulfill our contractual obligation to provide you with the products and services you request and to deliver products ordered (including, but not limited to, transportation and customs clearance through related third party service providers).

We also will use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:

- establishing and managing your account;

- communicating with you, including response to your inquiries or complaints, and help you to place an order;

- managing our loyalty program;

- posting your product reviews and managing our Reviews program;

- improving and customizing your experience with the Services, including providing recommendations based on your preferences;

- identifying and authenticating you so you may use the Services;

- marketing our products to you and providing you with promotions, including special deals, coupons, discounts and chances to win contests;

- communicating with you about, and administering your participation in, contests, sweepstakes or surveys;

- responding to your requests and inquiries and providing customer support, such as through our chatbot or other customer support tools;

- operating, evaluating and improving our business (including developing new services; enhancing and improving our Services; managing our communications; analyzing our user base and Services; performing data analytics and market research; and performing accounting, auditing and other internal functions);

- protecting against, identifying and preventing fraud and other criminal activity, claims and other liabilities;

- complying with and enforcing applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and Terms of Use, and

- Notify you about changes to our policies.

In addition, we will use your contact information to send you Health Newsletters, emails, SMS, push notifications and in-app notifications about our products, services, sales and special offers if you sign up to receive them. We also may use your email address to display ads for our products, services, sales and special offers through Facebook’s and Google’s sites or networks. For example, if you are on Facebook, you may see our ads on the social media platform, or if you sign in to your Google account, you may see our ads as you use the Google search engine, Instagram, Facebook, Facebook Audience Network, YouTube, Gmail, and the Google Display Network because these third parties will match your email address with you. To the extent provided by applicable law, you can object at any time to the use of your e-mail address for advertising purposes as specified in the Rights and Choices section below.

We may use the information we obtain in other ways for which we provide specific notice at the time of collection or otherwise with your consent.

When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, local storage, web beacons and pixels, JavaScript, device identifiers, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed above, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation.

A "cookie" is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting ("first-party cookies"), or by a domain other than the website the user is visiting ("third-party cookies"). A "Flash cookie," also known as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.

The following types of cookies and similar technologies are used on the Services:

We use necessary cookies to help enable the Services to function, including to (1) identify you once you have logged in to your account, (2) keep track of preferences you specify while you use the Services, and (3) manage the security of the Services.

Our Services also use cookies to personalize the content of the Services based on your use of the Services, and support certain third-party services to provide enhanced functionality, such as to enable videos posted on the Services from YouTube. These features use third-party cookies (e.g., You Tube cookies) that are placed directly on your device by the third-party services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy notices of these parties, which we strongly suggest you review.

Through our Services, we may obtain personal information about your online activities over time and across third-party apps, websites, devices and other online services. On our Services, we use third-party online analytics services, such as those of Google Analytics. The service providers that administer these analytics services use automated technologies to collect data (such as email address, IP addresses, cookies and other device identifiers) to evaluate, for example, use of our Services and to diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy, and to opt out of being tracked by Google Analytics across all websites, please visit: http://tools.google.com/dlpage/gaoptout. In addition, our Services use FullStory analytics cookies and similar technologies (local storage) to collect technical information from your device (such as IP address, device and operating system type, browser and approximate geographic location based on your device IP address), as well as information about your interactions with our Services (such as clickstream, browsing and keystroke data, and the referring URL and session duration). This information allows us to recreate your sessions so we can get a better understanding of how you use our Services, troubleshoot issues, and administer and improve our Services.

Through our Services, both we and certain third parties may collect information about your online activities to provide you with advertising about products and services tailored to your individual interests. You may see our ads on other websites or mobile apps because we participate in advertising networks. Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context. These networks track users’ online activities over time by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies. The networks use this information to show ads that may be tailored to individuals’ interests, to track users’ browsers or devices across multiple websites and apps, and to build a profile of users’ online browsing and app usage activities. The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or apps. This data collection takes place both on our Services and on third-party websites and apps that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

To the extent required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device, and keep your choice for a period of six (6) months. You can stop certain types of cookies from being downloaded on your device by selecting the appropriate settings on your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie and how to disable existing cookies. The following external links will explain how to manage cookies for the most common browsers:

- Google Chrome

- Microsoft Edge

- Mozilla Firefox

- Microsoft Internet Explorer

- Opera

- Apple Safari

To find out how to manage cookies for other browsers, please click "help" on your browser’s menu or visit www.allaboutcookies.org. [Flash cookies typically cannot be controlled, deleted or disabled through your browser settings and instead must be managed through your Adobe Flash Player settings. To manage Flash cookies, which we may use on our website from time to time, you can go to the Adobe Flash Player Support page available here. In addition, your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers and operators such as us. Our Services are not designed to respond to "do not track" signals received from browsers. Please note that without cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.

Our Services also use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with you, using text on a digital message interface and artificial intelligence. Put simply, if you ask a question through our chatbot, the chatbot will reply to you in human-ish behavior. Our chatbot is supported by chatbot service provider which uses an automated decision making process, when deciding on the correct answer to serve based on your question, and will receive message logs and usernames when you interact with the chatbot. Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot. Ada will retain the content of those messages, together with responses to those messages and any outcome from those messages. This information will be retained for twelve (12) months and will be used only to provide customer support and improve the quality of the chatbot services.

We do not disclose personal information we obtain about you, except as described in this Privacy Policy. We will share your personal information with our (1) subsidiaries and affiliates, and (2) third-party service providers who perform services on our behalf (such as website hosting, payment processing and authorization, order fulfillment, transportation, customs clearance, marketing, data analytics, customer support and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. 

We offer you certain choices in connection with the personal information we obtain about you. For example, if you maintain an account with us, you may view, update, correct or modify certain of your personal information by signing into your account.

To the extent provided by applicable law, you also can object to the use of your personal information for advertising or direct marketing purposes and unsubscribe from our marketing mailing lists by contacting us.

Our website contains links to third-party websites, such as social media websites (for example, Instagram, Facebook, YouTube, TikTok, Pinterest, Twitter, and Snapchat), each of which have privacy policies that differ from this Privacy Notice. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy or privacy notice/statement posted on any external website before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

To the extent any linked online services or third-party features are not owned or controlled by us, Arssi Alliance is not responsible for these third parties’ information practices.

To the extent required by applicable law, we keep the personal information you provide for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitations or if otherwise required under applicable law.

We maintain administrative, technical and physical safeguards designed to protect personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Our Sites or mobile applications are not directed to children, nor do we knowingly collect any personal information from, children under the age of 18.

If you believe that children under the age of 18 may have provided us with personal information, please contact us as specified in the Contac Us section of this Privacy Policy.

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the Privacy Policy when it was most recently updated.  

If you have any questions, concerns or complaints about your privacy rights, please contact us. You can also Email us or write us, using the contact details below:

"Arssi Alliance" LLC

Address: 24 A. Hovhannisyan St, 0076 Yerevan, Republic of Armenia

Email: [email protected]

Phone: +374 (11) 807060